Custom Learning Modules

Learning Modules
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Learning Modules

Illumen has produced hundreds of learning modules, all branded to our client’s corporate identity, all developed to educate and engage the learner, all using the technology required to work seamlessly in their environments, and all within time and budget. We create the course curriculum and the content using custom or off-the-shelf software. These courses are often developed for sales training, professional education, patient education, and customer education. Common development includes:

Custom HTML, HTML5, and Flash training modules
Articulate Presenter, Storyline, Adobe Captivate, and Lectora based training modules
SCORM/AICC compliance
Instructional design, script writing, and storyboard development
Cross platform/mobile app development (PC/Mac/iOS/Android)
Training simulations & games
Video and 3D animation development
Info graphics & analytics

Training Examples

Warehouse Employee Training

New and existing warehouse employees required training and refresher courses for all aspects of their day-to-day job tasks. These tasks included using a RF scanner and its software to properly catalog incoming products, locate and shelve products, comprehend new orders, locate and box products, prepare inventory reports, and prepare products for shipping. Employees also had to learn the process for handling exceptions to their general processes, such as incorrect inventory, products too high or large to gather for packaging, and damaged products or boxes.

Illumen developed a custom LMS and seven training modules for certification within each role.

Food and Drink Training

With a high turnover in employees, and thus, an increasing amount of time, energy, and cost was being spent on training live in store with a manager.

Illumen developed a plan focused on building the level of experience both in making drinks and food by providing preparatory steps and then placing the learner in a virtual environment where they must prepare the requested item. They are then provided feedback based on their time and accuracy. This simulation, or visual game, gave the user customer satisfaction points which allowed them to continue or replay the game until they were prepared to spend a much decreased amount of time with the manager. Brand and culture play a large role in this company and so their training experience, which was one of the first tasks they had to preform, had to express their culture. A strong user interface design created a look and feel that prepared the learner for the culture they were becoming a part of.

Surgeon and Sales Rep Training

Surgeons and sales reps need to stay up-to-speed on the newest surgical techniques that introduce new instruments and procedures. Problem solving and decision making is important within any surgery, and a surgeon and sales rep must be prepared, based on the technique, to use a varied path or instrument.

Illumen has created several complex templates for providing interactive surgical technique training on new instrumentation. These solutions follow the developed technique guides but provide a more in depth step-by-step visual procedure. The user moves from step to step, being presented the information and requesting the learner to interact by dragging instruments together or to the patient, adjusting instruments based on the X-rays and sizing required, answering questions to scenarios, and finally taking an assessment to certify the learner of the given material.

Documentation Compliance Training

A pharmaceutical company has a huge responsibility to their public, their employees, and the government, to handle paperwork and documentation to the highest standards. Tracking, routing, approval, versioning, storing, and destroying are all important as paper and digital documents travel through the hands of over 90,000 employees.

Illumen worked with several subject matter experts and the instructional designer to determine the best approach to training and expressing the processes and procedures in place to limit problems. This learning module provides several interactive knowledge checks to assess the understanding of the learner and provide feedback.

These templates allow for the use of all kinds of available assets, including existing images and illustrations, 3D rendered animations, and realtime 3D animations to depict the techniques.

Management and Employee Training

Illumen has developed several training modules for managers who need to know everything from handling employees, various operational priorities, documentation compliance, customer service, handling food complaints, up-selling, changeover processes, and crime deterrence.

Illumen has developed many learning modules training on these subjects by placing the learner in the space with a virtual tenured manager that takes them through all the procedures and approaches to handling situations. By first providing a general level of information, building upon that, and then adding a level of interactive tools and training exercises, managers can not only be prepared, but also be provided with a much deeper level of company culture and quality that is carried through the learning modules.

Medical Device Care and Use Training

Medical device companies must provide care and use information on their products. This covers how to put together a device, configure it, calibrate it, use it, break it down, sterilize, and store it. It can be costly to send a rep or the product out for training and printed manuals can be lost and destroyed.

Illumen has created several templates that allows videos, interactive training exercises, step-by-step animations, text, and audio to be plugged in. These care and use products can be delivered online, on iPads or other tablets as websites or apps, on CD-ROM, and on flash drives.

Types of Training

You may need a training module to teach managers how to manage employees and fill out/interpret paperwork or stay abreast of updated guidelines and procedures, a sales calculator that visually shows cost savings using your product over a competitors, or maybe even a 3D animation of how your product works and outshines the competition. Some of the types of training we develop for is:

New hire training
Compliance training
Sales and marketing training
Medical device showcasing
Management/leadership training

Safety training
CME and CE accreditation
Education preparation training
Process training

Samples of Our Work

Beyond the Exam Room Medical Business Training

Barista University Online Training

Harley-Davidson Store Training

Richard Wolf Product Assembly Training

Our Process

Illumen’s process for developing learning modules is really about how our clients, subject matter experts, instructional designers, creative directors, testers, and of course learners, interact with each other throughout the development process. We have determined the following to be our general process for developing powerful learning modules:

1. Need	Define the need for the module.
2. Plan	You know why, now focus on how this module will be put together.
3. Content	The subject matter expert and instructional designer begin to develop content.
4. Experience	As the content comes together, the creative director defines the user experience with the team.
5. Develop	The developers bring the content to life screen by screen.
6. validate	Quality assurance and pilot testing check the project against the plan and need.
7. Launch	With everything in check, the project launches and the learners learn.
8. Future	As time moves on, changes and updates are made as needed, continuing the process over.

Technology

Every project has different technical requirements. PCs, Tablets, and mobile phones all have different methods of viewing information. Learning Management Systems (LMS) have different requirements as well, such as SCORM or AICC compliance, Flash or HTML/HTML5 restrictions. Some client’s don’t have an LMS in place and don’t need one. Sometimes the eLearning or eMarting project needs to run on a kiosk during a trade show. As you can imagine, technology is an important element to the availability of a learning module, how the audience interacts with the information, and how administrators review analytics.

Levels of Interactivity

Within eLearning there is a general guide to the levels of interaction a project contains. Each level increases the amount of engagement, interaction, and complexity. The level is often determined by the audience, nature of the content, importance of user application of the content, and the budget.

Level 1 – Passive Interaction	Screen by screen or video with no real interaction
Level 2 – Limited Interaction	Simple interactions such as multiple choice and popup information
Level 3 – Moderate Interaction	More complex interactions such as drag and drop. Interaction has more logic and visuals
Level 4 – Simulation or Realtime Interaction	Highest level of interaction using complex, logic based simulations, games, or tools using high visuals, often putting a user in an environment

Knowledge Checks, Assessments, and Surveys

There are many ways to document and display in measurable terms, the understanding, knowledge, skills, and attitudes of information, processes, and concepts.

Knowledge Checks
Knowledge Checks allow learners the ability to test themselves. How well do they know the material? How well can they apply the material? Do they know enough to continue on through the course? Knowledge checks can be delivered as multiple choice and fill in the blank tests, ordering metrics, drag and drop, interactive simulations, games, and advanced decision tree methods.

Assessments
Assessments allow a facilitator the ability to understand how well a learner comprehends and applies the information they have learned. This data can be gathered and stored. While many assessments are multiple choice, true and false, or fill in the blank, like knowledge checks, simulations and a wide variety of other methods can be used to assess they learner. Assessment questions can be randomized to reduce answer memorization and cheating.

Surveys
Surveys are a great way for a facilitator or administrator to understand what a learner thinks of the content, how it is presented, how they feel they comprehended it, and methods of improvement. Surveys are sometimes placed after an assessment but can be provided to the learner in many ways. The survey data is used to vet the course against the objectives, check for development errors, and find potential future upgrades to the material.

Languages and Culture

Illumen often needs to create learning modules that are diverse, covering both languages and cultures. We have created modules in many languages and can work with you to have learning content translated and reviewed for cultural adjustments.