Illumen spent a great deal of time working with CNH to understand their audience’s knowledge gaps, certain process misunderstandings, and decision skill needs. Training occured in a classroom which created a disconnect once employees tried to apply their knowledge to the actual warehouse environment. Illumen and CNH enhanced the training by providing more realistic simulations in the classroom and then live training in the warehouse. The simulations allowed employees to recall procedures and tasks, make decisions, and handle exceptions. A final simulation and question/answer assessment concludes each course.
This course has had wonderful response from both management, new hires and existing employees. Employee retention was increased at least 10%. The training department was asked by the warehouse staff what they were doing different. They noticed that new employees showed an increased level of experience as they began their jobs on the warehouse floor.