Employee Depot Training Modules and LMS
CNH – Parts and Services
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Challenge: CNH manufactures agricultural and construction equipment worldwide. Their largest parts and service depots contain over 500,000 part numbers and employs over 600 people. They strive to add efficiency to how they educate new and current employees relating to receiving and unloading of parts from trucks, put-a-way of parts on shelves, picking parts from shelves to fulfill orders, and packaging of parts.
Solution: Illumen Group spent a great deal of time working with CNH to gather course related materials to develop content accompanied by voice over narration that leads users through seven different training courses. Each course features animations that walk users through the information with interactive touch points to check the knowledge of the user and allow them to practice individual tasks. Larger simulations put the user within a more comprehensive scenario requiring the user to recall procedures and tasks, make decisions, and handle exceptions. A final assessment concludes each course. An administrative section of this website is used to manage users, review scores, and control sections available to each class. This course has had wonderful response from both management and new/existing hires. The training department was asked by the warehouse what they were doing different as new employees were suddenly having an increased level of experience prior to them hitting the warehouse floor.