Le Bonheur’s nursing staff uses external ventricular drains (EVDs) to relieve elevated fluid around the brain of children after an illness, trauma, or surgery. These devices save lives when used correctly. When used incorrectly, the results can be disastrous.
Le Bonheur recognized that their healthcare professionals, who do not use the devices every day and can have long periods without its use, did not have the comfort level required when the device is used with a patient.
Hands-on training with real medical devices for each healthcare professional, when needed, would take too much time out of their very busy schedules. The ability to have an on-call trainer who can deliver the same training each time, was also a hurdle. An online approach, delivered through their LMS, was preferred, however, Le Bonheur was unsure what methods could provide the hands-on approach that they were missing.